Brandon Ankuda

Solution Architect, Business Technology

Webflow

Full-Time

July 2023 - Present

San Francisco, CA, USA

Partner with GTM and People teams to understand, streamline, and automate business processes.

Gradually assume IT management and governance of the GTM business systems and integrations tech stack.

Build integrations between People (HR) Systems and third parties.

‍GTM Systems include: Salesforce, CPQ, Zendesk, Jira, Asana, DocuSign/CLM, Avalara Avatax, Outreach, Gong, Clari, PartnerStack, Whistic, Census, Reveal, LinkedIn SalesNav, 6Sense, SimilarWeb, Marketo, Slack Sales Elevate, 6Sense, IronClad

‍People (HR) Systems include: Workday HR, ADP, DocuSign, SumoLogic, Compt, Workramp, Maven Clinic, Origin Financial, Aleph

‍Automation Tools: Workato, Salesforce Flow, OKTA / OKTA Workflow, Slack Workflow Builder

Solution Architect, Technology Consultant, FinTech and CRM

Slalom Consulting

Full-Time

December 2022 - July 2023

Seattle, WA, USA

Effectively partner and advise IT, Operations, Engineering, and Finance sponsors and stakeholders involved with integrated Quote to Cash engagements (CRM, CPQ, CLM, & Billing).

Works closely the project manager and Consultants and responsible for managing the end-to-end solution design.

Conduct requirements gathering and analysis sessions with clients.

Document gathered software requirements and review the list of requirements with customers for sign-off.

Design and document sound functional and technical solutions, including process flows in Lucidchart and Vizio.

Configure and test Billing, Revenue, and Add-On products to meet the approved designs.

Review API documentation and assist customers in determining how best to use APIs and troubleshoot API integrations.

Perform testing of end-to-end solutions in conjunction with the development team and customer.

Create and develop training materials and conduct/deliver end-user training to customers.

Support the customer with regular calls to answer functional and technical questions.

Migrate and bulk update billing system data attributes.

Build business process automations on Zuora Platform for external clients using Zuora Workflow tool.

Build integration between Zuora and InterPayments for collecting credit card processing fees.

Solution Architect / PM / BSA Team Lead

Zillow Group

Full-Time

Jan 2020 - April 2022

Seattle, WA, USA

Streamline, consolidate, automate, and scale billing processes across multiple revenue product lines for usage (consumption) billing.

Implement custom business system monitoring and alerting of log analytics and site availability using a combination of Pingdom, OpsGenie, Domo, and Slack.

Collaborate with IT Compliance and Audit teams to architect, build, implement, manage, and audit IT general controls (SOX) for business systems, integrations, and business processes.

Manage projects and develop focused plans and solutions that span organizational initiatives.

Participate in project work item definition, planning, prioritization, and delegation.

Build and define systems roadmap to include system maintenance and tech debt.

Perform backlog grooming and work item definition.

Coach and scale a self-organizing team and processes that enabled delivery on projects efficiently with lean resources and autonomy.

Onboard and train team of 6 FinTech system analysts.

Led team across a broad range of cross-functional technology projects.

Act as point of escalation for on-call system issues and advise on path to resolution.

Monitor and report on team progress and identify areas of improvement.

Business Systems included: Zuora, Zuora CPQ, Salesforce, Braintree, Stripe, CyberSource, Chase PaymenTech, Avalara Avatax, Workday, ServiceNow, JIRA, Slack, OpsGenie, Pingdom, OKTA.

Automation, ETL, and BI tools include: Domo, Tableau, AWS S3, Boomi, Workato, and Postman.

Senior Analyst, Enterprise Applications and FinTech

Zillow Group

Full-Time

Dec 2017 - Jan 2020

Seattle, WA, USA

Normalized, automated, and scaled billing processes across multiple revenue product lines by designing an usage billing engine using DOMO ETL.

Implement custom Billing Ecosystem monitoring and alerting of log analytics and site availability using a combination of Pingdom, OpsGenie, Domo, and Slack.

Administer a multi-tenant Zuora and Salesforce integration ecosystem while engaged in multi-stage on-premise billing system migration using Boomi, Zuora CPQ, and Zuora 360.

Scaled a new team's capacity by introducing agile best practices in a fast paced environment leveraging Jira, Confluence, and ServiceNow.

Business Systems include: Salesforce, Zuora, Workday, and ServiceNow.

Automation, ETL, and BI tools include: Domo, Tableau, AWS S3, Boomi, Workato, and Postman

Ad System Integrations Include: Google Ads Manager, Google DoubleClick Campaign Manager, Facebook Business Manager, Sizmek, Flashtalking, Centro, DoubleVerify, DV360.

Domo Feature: Leveraging Domo to automate business processes.

Product Manager - Self-Service, Internal Tools, Integrations, and Business Systems

RightWorks (formerly Right Networks)

Full-Time

Jan 2016 - Dec 2017

Hudson, NH, USA

My role as Product Manager focused on Self-Service, Internal Tools, Integrations, and Business Systems to support the productivity and effectiveness of cross-functional teams in Finance, Billing, Sales, Product Marketing, Customer Success, Account Management, Operations, and Engineering by creating requirements, designing, and driving scalable solutions to satisfy the business’ evolving needs.

Collaborate with internal and external stakeholders across organizations, ranging from support engineers and call center supervisors to channel partners and C level executives, to set deliverables and iteratively define business process rules that assist in developing realistic product roadmaps while adaptively delivering solutions that drive efficiency.

Lead backlog grooming, sprint planning, daily stand-ups, sprint demos, and sprint retrospectives. Manage a backlog for 10 software engineers and dozens of stakeholders accounting for over $1M in technology investments supporting 100+ end users. Lead a small team of business analysts responsible for administration work of business systems.

Responsible for the strategic management and direction of projects involving the implementation of new business systems and updates to existing.

Business Systems included: Salesforce, Zuora, Zendesk, Pardot, Hubspot, Authorize.Net, World Pay, Custom Integrations, and Business Applications.

Initiatives completed in this role:

- Data centralization and democratization across organization for holistic customer and employee experience.

- Consolidation of Subscription Billing and Order Management systems.

- Self-service customer management tools for managing subscriptions.

- Driving a more robust, scalable ecommerce customer experience.

- Organization wide data analytic and reporting solutions to deliver better insight on customers lifecycle.

- Enhancement to integrations with SaaS implementations and backend systems to drive automation.

- Establish a channel partner API to expand the organization's growth opportunities.

- Drive effort to automate entitlement compliance to recover tens of thousands in lost recurring revenue.

SaaS Integration Specialist

RightWorks (formerly Right Networks)

Full-Time

Mar 2014 - Mar 2016

Hudson, NH, USA

In this role I act as product and project manager for the implementation and ongoing configuration of various SaaS integration solutions that support our business processes.

Business Systems included:

Salesforce Administrator -Sales Cloud - Sales Automation -Service Cloud - Account Management Automation -Olark - Live Chat Software

Zuora Administrator – Subscription Billing - Authorize.net - Payment Gateway - WorldPay - Credit Card Processing

HubSpot Administrator - Marketing Automation

Zendesk Administrator – Support/Helpdesk Ticketing - Zopim - Live Chat Software

AppDirect Administrator - Marketplace Integration

Responsible for the collection and assessment of high level stakeholder requirements and communications among stakeholder organizations (Sales, Support, Ops, Billing, Engineering) with respect to cross-organizational concerns.

Definition and documentation of Project for management buy-in. (A “Project Brief” outlining stakeholders, goals, issues/concerns, decision points, rough budget, dependencies, etc).

Definition and documentation of Project Requirements (A more detailed description of features, integration touch-points, dependencies, decision points, etc.)

Project Management (at a technical level) for Integration with the partner and coordination of internal milestones.

Hand’s on tailoring, configuring, management of partner capabilities in support of our integration plan.

Ongoing operation support of partner system with respect to user management, reporting, monitoring and operation.

Management of partner relationship with respect to issue escalation, customization, and support.